Terms & Conditions
AVS believes in total transparency when it comes to our pricing and what our clients will be charged. In most cases our clients are charged for the total number of completed vaccinations at the rate we’ve stated earlier in this proposal. However, in some circumstances additional fees maybe charged (parking charges for the nurse being the most common).
If we know in advance of the vaccinations taking place, or as part of our proposal that there may be additional fees, we’ll inform you and can provide a full written quote to make any additional charges as clear as possible.
Through our account management we’ll work closely with you to avoid as many additional charges as possible, with the intention of not having any additional charges.
A confirmation form is to be completed online by a dedicated link issued to the client for AVS to review. AVS will confirm with The Client, the date and time of the onsite vaccinations as well as provide supporting material required (consent forms, info packs, posters etc).
Upon confirmation of mutually beneficial dates for vaccinations to be administered, the AVS project manager will provide a link to an online booking system (if required). Services will then be provided as specified in a delivery schedule agreed between AVS and the Company.
The Client reserves the right to request amendments to the delivery schedule at their discretion, subject to the Services Cancellation and Postponement Policy described below.
Services Cancellation and Postponement Policy
Cancellation or postponement of the services will require a minimum of 14 working days’ notice in writing otherwise a cancellation or
postponement charge of 50% of the total estimated cost will be charged. Any cancellation or postponement within 5 working days of
the delivery day will attract a charge of 75% of the total cost estimated for the services cancelled or postponed. An administration fee of $200 + GST per site visit is payable by The Client for all changes made within 5 working days of the delivery date for us to accommodate any request to change the date of your booking.
AVS will generate an invoice for 50% of the estimated numbers upon booking confirmation (for booking greater than 15 vaccinations).
Booking for less than 15 vaccinations with have the flat fee invoice generated.
A final invoice will be issued on the completion of the services based on (a) final number of vaccinations completed, plus (b) any additional costs (such as parking associated with the delivery, nurse travel time).
Upon confirmation of this booking, the Company must pay AVS either by cheque, or electronic transfer, 50% of the total amount of the estimated number of vaccinations required by way of deposit (Deposit). Each invoice generated by AVS is payable within 14 days of the
issue date. Confirmation of dates and services can only begin after AVS has received the deposit. Payments made later than 45 days from the date of the invoice will incur a 12% P.A. late fee per month.
Potential Additional Charges to Clients
Nurse Time onsite
Nurses will attend The Client’s premises for the amount of time required to deliver the agreed estimated vaccinations. Based on AVS nurses traditionally completing 8 vaccinations per 15 minutes (32 in an hour). Additional charges for nurse time on-site are applicable and charged at $150 per hour (pro-rata).
Additional time outside of the agreed time allocated for our nurse on-site is classified as any additional time added not caused by AVS.
The following scenarios are examples of where charges would be applicable:
Based on an average of less than 20 vaccinations completed per hour (1 hour booking minimum). If uptake is lower than expected, AVS will assist with adjusting the session to avoid any charges for low uptake. AVS allocate the time applicable to the estimated vaccines, this is based on 8 vaccinations per 15 minutes.
The Client’s staff running late for the agreed session and additional time requested on the day to accommodate delays.
Additional time requested prior to attending site i.e. 3 hours requested to administer 30 vaccines (normal time would be 1 hour) as the average of 20 vaccinations per hour is not met, a charge of $150 x 3 will be applicable. This will be pre-agreed with The Client.
Standard Hours of Operation for Nurses
Vaccinations required outside of the standard hours of 8.00am – 6.00pm, will incur a surcharge of $100 per hour and will apply for each hour the service is booked before/after the standard working hours (a minimum of 1 full hour will be charged). Each hour outside of the standard business hours is charged for. For example, if a nurse is required onsite between 6am – 7am, 2 out of hours surcharge will apply.
Parking and Nurse Travel Time
AVS will invoice the cost of parking if The Client cannot provide free onsite parking for the nurse.
Nurse travel time will be charged at $1.50 per kilometer for trips further than 50km from the center of the CBD as calculated by Google maps. The amount charged will be calculated as a round trip.
For example; if your office is 50km away from the CBD, 50km x 2 – 50km free = 50km x $1.50 will be charged as nurse travel time.
CBD’s are counted as Sydney, Gosford, Newcastle, Darwin, Melbourne, Brisbane, Townsville, Rockhampton, Canberra, Hobart, Launceston, Adelaide and Perth.